Help Centre
Support
Questions, account help, or feedback — we usually reply within one business day.
Contact us
The fastest way to reach us is by email. Include your account email address and a short description of the issue so we can help straight away.
- General support and account help: support@cruxterminal.com
- Billing and subscriptions: support@cruxterminal.com
What Crux is
Crux is a sports analytics platform. It analyses AFL player statistics and publicly available bookmaker odds to highlight props where our model estimates a mathematical edge, and gives you a private ledger to record and review your own results. Crux does not take bets, hold funds, or place wagers — it is an information and research tool.
Account & sign in
- Signing in: Crux uses a one-tap email sign-in link, Sign in with Apple, or Google. No password is required for the email link — open the email and tap the button, or enter the 6-digit backup code.
- Not receiving the email:check your spam folder, confirm the address is spelled correctly, and allow a minute for delivery. Still stuck? Email us and we’ll sort it out.
- Changing your email or deleting your account: email support@cruxterminal.com from your registered address and we’ll action it.
Billing & subscriptions
- Pro Monthly renews automatically each month until cancelled.
- Season Pass is a one-time payment covering the AFL season.
- You can cancel any time; access continues until the end of the current billing period. To cancel or request a refund, email support@cruxterminal.com.
- All prices are in Australian dollars (AUD).
Eligibility
Crux is intended for adults aged 18 and over, located in jurisdictions where sports betting is legal. You are responsible for complying with the laws that apply where you live.
Responsible gambling
Crux provides analysis only and cannot guarantee outcomes. Any wagering you do is at your own risk — never stake more than you can afford to lose, and set personal limits.
If gambling is affecting you or someone you know, contact Gambling Help Online: 1800 858 858 (free, confidential, 24/7).